Be Careful What You Demand
Dealers who insist on higher production must be sure they aren't pressuring their F&I professionals into cutting corners.
Dealers who insist on higher production must be sure they aren't pressuring their F&I professionals into cutting corners.
Your process for total compliance and F&I sales should be designed to meet a common goal.
F&I pros can use sympathy, efficiency and leadership to break down the barriers between themselves and the sales team.
A Missouri dealer was ordered to pay $1 million in punitive damages to a customer who sued for fraud.
Steve Fox refuses to settle for the status quo, and his restless spirit is driving leads, sales and service at Lithia Chrysler Jeep Dodge of Santa Rosa.
Dealers have the ability and opportunity to redefine their image among U.S. consumers.
Follow this advice to guarantee your business development center is doomed before it launches.
Searches initiated on phones and tablets will soon overtake desktop searches. Are you prepared to deliver a relevant experience to mobile users?
Sales pros must be trained to return every phone call, even when there may be trouble on the other end.
The Great Recession and sweeping regulatory changes created an environment in which only dealers who demand compliance in every aspect of their operations can survive.
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