The frequency of factory defects spiked in 2014 and has remained high ever since. Compliance expert explains how recalls are slowing the sales and service processes, creating a cottage industry among plaintiffs’ attorneys, and forcing dealers to become students of the Motor Vehicle Safety Act.
Dealers in Oregon are facing a class-action lawsuit that describes dealer participation as a kickback scheme.
Digital marketing expert defines the important role of online reviews and customer surveys in the social media mix.
Success requires dealers to read the proverbial instruction manual for compliance, transparency, and customer service.
Job Pimentel brings 30 years of automotive industry success to his new role as GM of New Country BMW in Hartford, Conn.
Learn how Mike Esposito changed careers from engineering to auto retail and dealer software.
Auto dealer regulations face an uncertain future under the Trump presidency. Two California-based attorneys take a look at the road ahead for the CFPB, the FTC, and state regulators.
GSM makes the case for taking unusual trades and bartering services.
The editor has seen the good, the bad and the ugly version of the vehicle walkaround.
Dealers who maintain records documenting their compliance efforts are better equipped to respond to regulatory inquests.
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